![]() Signal quality, maximum speed of data transfer as well as related services such asĭistribution network, sales and support sales services, after-sales services, and range ofīased on mobile services comprehensive analysis made available to consumers by the Services such as national telephony coverage, data transmission services coverage, the Therefore, this paper takes into account technical characteristics of the Services has to take into account both technical aspects of the services and the interfacing Phone services acquisition, but an objective analyze of the quality of the mobile phone Usually the Romanian consumers place the price in the forefront of their service/mobile Need to meet the consumers' expectations with services of high quality and competitiveness. The Romanian mobile operators’ services have greatly evolved from their launch in 1997.Īlong these times, the mobile operators brought more value to these services, due to their Services the client benefits in his capacity as a client. ![]() The client is approached and placed in the centre of the operator's actions, or about the The mobile services are distinguished through their quality, either we speak about the way To better inform consumers, at the end of the study we propose a series of measures that could be adopted by mobile and internet service providers and regulatory, supervision and control institutions, as well as future directions of research in the field. The main cause for all this is the insufficient information users are provided with and, therefore, consumers' decreased ability in the decision making process involved in the purchase of mobile technology and internet services. The analyses emphasize that consumer complaints are mainly due to problems arising from contracts with service providers, billing services and defects of electronic terminals under warranty. Among the documents under analysis we can mention contractual agreements, applicable procedures, as well as relevant empirical data provided by NAPC, NAMRC, economic operators and a site for online complaints, namely ReclamatieOnline.ro. The research is focused on the analysis of regulations and contractual grievance procedures, number, distribution and motivation of consumer complaints, administrative quality indicators of data services and main consumer complaints. This study highlights the extent to which rights of mobile phone and internet consumers are respected by the most important operators in Romania, namely Orange, Vodafone and Cosmote, in the context of accelerated technological changes on a highly competitive market.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |